Terms & Conditions

Effective Date: February 10, 2026

These Terms & Conditions ("Agreement") cover your use of oneinfer.ai. This service is run by Lokai Private Limited, based in Bangalore, India ("we", "us", "our").

By using our Services or signing an order form, you ("Customer", "you") agree to these rules.

1. Definitions

"Services" refers to the oneinfer.ai platform, our APIs, dashboards, docs, and access to GPU power.

"Compute Resources" refers to the GPUs and hardware provided by our third-party partners and data centers.

"Customer Data" is any data, prompts, or content you send to or generate with our Services.

"Order Form" is the document (digital or written) that lists the price, limits, and details of what you are buying.

"Authorized Users" are the people you allow to use the Services under your account.

2. Scope of Services & Infrastructure

2.1 What We Do
oneinfer.ai connects you to AI models running on various GPUs. We manage the routing and access for you.

2.2 Third-Party Providers
We use third-party providers for our hardware. This means:

  • Availability: Access to specific GPU models (e.g., H100, A100) is subject to global supply chain availability and Provider capacity.
  • No Hardware Exclusivity: Unless explicitly purchased as a "Reserved Instance," Compute Resources are multi-tenant and not exclusive to Customer.
  • Volatility: oneinfer.ai does not guarantee against hardware failures, thermal throttling, or bit-flip errors inherent to physical silicon.

2.3 Maintenance & Downtime
Scheduled Maintenance: Providers may need to fix hardware. We will try to move your work to other nodes, but we can't promise zero downtime.

  • Emergency Maintenance: Providers may perform emergency patching or hardware replacement without notice to protect network integrity.
  • Pre-emption (Spot Instances): If Customer opts for "Spot" or "Interruptible" pricing tiers, Customer acknowledges that workloads may be terminated immediately if the Provider reclaims capacity.

3. Grant of License

If you follow these rules and pay your fees, we give you a limited license to use our Services. This license is for your business only and cannot be shared or sold.

4. Prohibited Uses & Security Policy

You must not use the Services for:

4.1 Sensitive & Illegal Content
CSAM: Generating or processing Child Sexual Abuse Material (CSAM), exploitation of minors, or non-consensual sexual content (NCII).

  • Nudity & Pornography: Unlawful pornography or sexually explicit content that violates local standards or applicable laws in the jurisdiction where the GPU node is physically located.
  • Violence & Terrorism: Content that promotes, facilitates, or encourages acts of terrorism, violent extremism, self-harm, suicide, or hate speech against protected groups.
  • Data Scraping: Using the Services to scrape, harvest, or extract data from third-party websites in violation of their Terms of Service, or harvesting PII (Personally Identifiable Information) from public datasets.

4.2 Deceptive AI & Social Engineering
Deepfakes: Creating synthetic audio or video that deceptively mimics a real person's likeness or voice without their explicit written consent.

  • Social Engineering: Generating content intended to trick third parties into revealing sensitive information (passwords, financial data) or believing they are interacting with a trusted entity (e.g., bank impersonation).
  • Political Manipulation: Content intended to interfere with elections, spread political disinformation, or impersonate government officials.

4.3 Network Abuse & Hacking
Unauthorized Scanning: Probing, scanning, or testing the vulnerability of any system, network, or subnet (including oneinfer.ai's internal network or other customers' instances) without express written authorization.

  • Packet Sniffing: Monitoring data or traffic on any network or system without permission (e.g., using tcpdump or wireshark to capture other tenants' traffic).
  • Spoofing: Forging TCP-IP packet headers, email headers, or any part of a message describing its origin or route to mislead the recipient as to the origin of the traffic.
  • Denial of Service (DoS): Flooding a target with communications requests so the target either cannot respond to legitimate traffic or responds so slowly that it becomes ineffective.

4.4 High-Risk Regulated Industries

  • Weapons: Instructions on how to manufacture firearms, explosives, or biological weapons.
  • Unlicensed Advice: Generating medical diagnoses or legal judgements without a "human-in-the-loop" disclaimer, where such advice could lead to physical harm or financial loss.

5. Customer Responsibilities & Technical Requirements

5.1 Accurate Info
True Identity: You must provide accurate info when you sign up. Using fake identities to bypass bans or limits is forbidden.

  • No Account Sharing: Customer shall not share access credentials with third parties or allow "renting out" of their account access.

5.2 System Access
No Root Access: You cannot try to hack or change the underlying OS or drivers of the servers.

  • Stateless Compute: Customer acknowledges that Compute Resources are ephemeral and stateless. oneinfer.ai reserves the right to reboot, re-image, or migrate Compute Resources at any time.
  • Container Requirement: All software dependencies must be defined within the Customer's container image. oneinfer.ai is not responsible for missing libraries resulting from manual (ad-hoc) changes made via SSH.
  • Ephemeral Storage: Data written to the local boot disk (e.g., /tmp) will be permanently lost upon instance termination. Customer must use designated Persistent Volumes.

5.3 Observability & Metrics
Permitted Monitoring: Customer may collect application-level metrics solely from within the authorized Container environment using user-space tools.

  • Prohibited Agents: Customer shall not install system-level monitoring agents or kernel modules (e.g., node_exporter, eBPF) on the host OS.
  • Resource Consumption: oneinfer.ai reserves the right to throttle processes that destabilize the node via excessive telemetry requests.

5.4 Content Moderation
Right to Screen: oneinfer.ai reserves the right (but not the obligation) to use automated tools to detect prohibited content (e.g., CSAM hashes).

  • Mandatory Reporting: Customer acknowledges that oneinfer.ai is legally obligated to report certain illegal activities to law enforcement authorities.

5.5 Credential Security & API Key Safety
Duty of Confidentiality: Customer is solely responsible for maintaining the security of all access credentials, API keys, and SSH keys issued by oneinfer.ai.

  • No Public Exposure: Customer shall not embed API keys in open-source code, public repositories (e.g., GitHub, GitLab), client-side applications, or public forums.
  • Liability for Leaks: Customer is fully responsible for all fees, usage, and damages incurred under their account, including usage resulting from compromised credentials, until Customer explicitly revokes the compromised credentials via the Platform dashboard or notifies oneinfer.ai support.

5.6 Firewall & Network Configuration
Customer Responsibility: Customer is solely responsible for configuring and maintaining the network security rules, including IP allowlists ("whitelists"), firewall rules, and CIDR block restrictions provided to oneinfer.ai.

  • Default Deny: Customer acknowledges that enabling the Firewall feature may result in a "Default Deny" posture, blocking all traffic not explicitly allowed. oneinfer.ai is not liable for service interruptions caused by Customer's misconfiguration of these rules (e.g., accidentally blocking their own API traffic).
  • No Liability for Exposure: If Customer configures the Firewall to allow public access (e.g., whitelisting 0.0.0.0/0 or broad subnets), Customer assumes full responsibility for any unauthorized access, DDoS attacks, or data exfiltration resulting from such exposure.

6. Fees and Payments

Billing: We charge you based on how much you use (e.g., GPU-hours).

Records: If there is a dispute, our logs are the final record.

Payments: You must pay as agreed in your Order Form. Payments are not refundable.

Late Pay: If you don't pay, we may stop your Services immediately.

7. Intellectual Property

7.1 Our IP
We own all rights to the Services, software, and documentation.

7.2 Your Data
You own your data. You give us permission to use it only to run and secure the Services.

8. Data Security

8.1 Security
We use reasonable security measures to protect your data.

8.2 Third-Party Hardware
We use third-party hardware. Even though we set security standards:

  • You accept the risk of using external infrastructure.
  • We are not liable if a Provider's staff physically accesses the hardware, unless we were negligent.

9. Who is Responsible for What?

Here is who handles what:

Us / Provider: Hardware, OS, Drivers, Security of the physical site.

You: Your Code, Data, Saving your work, Passwords, Network Rules, and what your users generate.

10. Service Levels

10.1 Uptime
Unless your Order Form says otherwise, we provide Services on a "reasonable efforts" basis.

10.2 Disaster Recovery
We have a plan for disasters. You can ask for a summary once a year for compliance.

10.3 Incidents
We will tell you quickly if a major incident affects your work.

11. Third-Party Services

The Services rely on third-party infrastructure. oneinfer.ai is not responsible for outages, hardware degradation, or changes imposed by third-party Providers that are beyond its reasonable control.

12. Warranty Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, oneinfer.ai DISCLAIMS ALL WARRANTIES, INCLUDING:

  • MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • WARRANTIES REGARDING HARDWARE UPTIME, LATENCY, OR ERROR-FREE OPERATION OF PROVIDER GPUS.

13. Limitation of Liability

To the maximum extent permitted by law:

  • oneinfer.ai shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or compute time.
  • oneinfer.ai's total aggregate liability shall not exceed the fees paid by Customer to oneinfer.ai in the six (6) months preceding the event giving rise to the claim.

14. Indemnification

You agree to cover any costs or damages we face if you break these rules, misuse the service, or if your data causes legal issues.

15. Cancellation

These rules apply until one of us ends the agreement.

You can stop using the service at any time.

We can suspend or ban you if you break the rules or don't pay.

16. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of India. The courts of Bangalore, Karnataka shall have exclusive jurisdiction.

17. Force Majeure

We are not responsible for delays caused by things out of our control, like power outages, cut cables, or natural disasters.

18. Amendments

oneinfer.ai may update this Agreement from time to time. Continued use of the Services after updates constitutes acceptance of the revised terms.

19. Agreement

This is the binding agreement between us. It starts when you sign it or when you first use the Services.